Customer Service Agent (m/w/d)

Time for a change – time for a new job! You are a Customer Service Specialist and looking for a new professional challenge? Then stop searching! We offer the job you are looking for: a secure job, fair compensation and exciting new tasks at an attractive Company in the field of chemistry and pharmaceutical industry in Darmstadt. Apply now online – quick and easy! We value equal opportunities and welcome applications from people with disabilities. Das dürfen Sie erwarten Attractive salary based on the BAP/DGB collective agreement Extensive social benefits, incl. Christmas and holiday bonuses Up to 30 days vacation per year Representation of interests by a comprehensive works council Use of the Randstad App (leave requests online, payroll viewable at any time and much more) Ihre Aufgaben Responsibility for the high-quality execution of the entire customer journey, from the moment an order is placed until it is timely delivered Establishing and maintenance working relationships to our semiconductor customers as well as manufacturing and distribution partners along the value chain Consideration of the worldwide supply markets and supply chain Working purposefully with our stakeholders to reach our customer´s needs Using proven practices to solve problems and optimize our service based on service complaints and KPIs analysis Unsere Anforderungen Bachelor’s degree in business administration or commercial apprenticeship Longtime work experience in a customer facing role with focus on supply chain/ logistics; preferably in semiconductors industry Experience in complaint management; independent root cause analysis and definition of CAPAs Excellent analytical skills and ability to solve problems based on KPIs Professional English and German proficiency are required, additional European language (French, Italian) skills preferred Proven experience in SAP S/4, SFDC and MS Office applications Excellent presentation and communication skills at all levels within organization

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