Support Engineer

About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! One of our clients is a well known international company. For this client we are looking for a well organized, ambitious Support Engineer who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve. Location: 76744 Wörth am Main and 70327 Untertürkheim Responsibilities: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring: Monitor and address performance-related issues User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider Required Skills: Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support. Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs). Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products. Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM). Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365. Additional Requirements: Provide EUC activities as part of TAF scope under onsite services Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions Great communication skills German & English language proficiency Art der Stelle: Vollzeit Gehalt: 40.000,00€ - 43.000,00€ pro Jahr

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